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RON BONGO: CRM Evangelist
When he began his career in the software business, Ron Bongo realized that he was dancing to a different beat from the other salesman.
They were focused on the technology and the sale. Ron Bongo was interested in helping his customer find the best possible solution for their businesses

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Ron Bongo was involved early in the CRM (customer relationship management) movement but he soon realized that the solutions being offered by the large proprietary software vendors were not providing the best solution for his customers. Often these solutions were not only too expensive, but also lacked flexibility and efficiency.

Ron Bong knew what his customers needed and he began looking for answers in the emerging world of open source software. Fascinated by the flexibility and speed of development offered by open source, Ron Bongo soon adjusted his software business to specialize in open source solutions, such as SugarCRM.

The more he learned about SugarCRM the more excited he became and he soon found himself as a leading evangelist for SugarCRM and his company, Corratech is now one of the country’s leading consultants in SugarCRM.

Ron Bongo is a leading expert, consultant and speaker for SugarCRM. Ron BongoRon Bongo speaks about SugarCRM at many leading trade shows such as Linux World.

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Microsoft Dynamics or former Microsoft Business Solutions products line, including Microsoft Dynamics GP - Great Plains, Microsoft Dynamics CRM, Microsoft Dynamics AX - Axapta, Microsoft Dynamics NAV - Navision - is now on the way to move to .Net platform, this will mean that for the development community we should pay more and more attention to Microsoft SQL Server Reporting Services and probably deemphasize Crystal Reports/Crystal Enterprise. At the same time Microsoft Business Solutions reopened Great Plains Source Code program for MBS partner channel, this signals to us that we need to rehabilitate old Great Plains/Microsoft Dexterity based tools: ReportWriter, Microsoft Dexterity itself to customize Microsoft Dynamics GP so-called “fat” client. Please read below “balanced” and “reasonably conservative” Microsoft Great Plains / Microsoft Dynamics GP 9.0 report design overview:

Let’s first look at the advantages of using ReportWriter:

• Seamless integration with Great Plains forms - the most typical scenario - you modify SOP_Long_Invoice_Form or SOP_Blank_Invoice_From and then print your invoices with modified form - usually with your logo and changed formats and positions of the fields

• Parameters Entry Forms. Each existing report (Reports section) has associated parameters entry form.
Restrictions:

• No Cross-Modules links. You can not associate report with the tables from non-related modules. For example you can not have Sales Order Processing (SOP) and Purchase Order Processing data on the same report (you actually can - but you need Dexterity programmer help)

• Custom Reports. You do not have parameters entry interface for your custom reports, but you could use restrictions to restrict the selection. Custom reports could be used to export data from Great Plains in text (and then Excel format)

Advanced ReportWriter programming

• Rw_ functions in Great Plains Dexterity. When you need cross-modules data on the same report (Bill of Lading, which you could produce on the base of Picking List) you need to move the report you want to customize into your custom DYNAMICS.DIC and fill the gaps with RW_ functions - these are allowed to be placed on the report with parameters
If ReportWriter doesn’t do the job:

• Crystal Reports. Current version 8.0 and 8.5 (July 2005) are MS SQL Server based, where Crystal Report could work at will and produce all the desired links - we recommend you to base Crystal Report on SQL Stored Procedure or SQL View. You call Crystal Report engine via Modifier/VBA - you need Customization Site Enabler license. If you are on Great Plains Standard version: 7.5, or Great Plains Dynamics/eEnterprise 7.0, 6.0, 5.5 or 5.0 Btrieve/Pervasive SQL/Ctree - you need to install Pervasive SQL driver (or Faircomm driver for Ctree)

Please do not hesitate to call us: 1-866-528-0577, 1-630-961-5918, Europe: +44 20 8123 2580, +45 36 96 55 20, Mexico: 52-55-535-04027, help@albaspectrum.com or skype: albaspectrum

Andrew Karasev is technical consultant at Alba Spectrum Technologies ( http://www.albaspectrum.com http://www.ronix-systems.de http://www.greatplains.com.mx ), serving CA, IL, TX, FL, AZ, CO, NY, GA, NV, WA, LA, Germany, UK, Canada, Australia, New Zealand, Oceania, Brazil, Portugal, Spain, Mexico, Argentina, Chile, Colombia, Venezuela, Peru

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Large global corporations have already begun to outsource from India and the Philippines. The relatively low cost of manpower makes these countries a very attractive base for sourcing cross-border IT-enabled services. India has been the largest provider of software engineers to silicon valley. And the benefits provided by such global corporations are very helpful to the economy of these countries. The Call Center Industry is now considered a major source of employment in the Philippines, a nation with virtually millions of English-speaking people.

The usual time difference between America and these countries make outsourcing an advantage, since most companies like to have customer care and support available round-the clock. Some 85% of Fortune 500 sales and marketing executives are outsourcing more key marketing services and 90% of these companies report that it has made them more competitive. However, since the increase in outsourcing, these companies received more complaints about Indians with heavy accents handling customer calls. This is due to the very big demand of English-speaking agents and scarcity of capable ones.

Outsourcing used to be just a trend but is now a staple practice in growing companies that seek cheaper and more efficient investments with high returns. Market analysis researches highly recommend an increase in the companies outsourcing to answer the continuing strategies needed for cost-efficient and effective marketing and customer relations. A company hires an agency that will hire college-educated agents, capitalizing mostly on the expertise of an individual. The continuing drive to outsource has contributed to unemployment, because companies save more money with Indians and Filipinos on their payroll than with Americans who are covered by a very strict labor code implementation.

Agents in Call Centers work in shifts and are trained to be oriented around the area where their clients are located.

Call Centers provides detailed information on Call Centers, Inbound Call Centers, Outsourcing Call Centers, Conference Call Centers and more. Call Centers is affiliated with Call Center CRM Solutions.

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